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- Attend the incoming calls from the users.
- Recording the incident
- Classification & prioritizing the incidents
- Providing initial support
- Routing requests to the appropriate resolver groups when incidents are not resolved during initial support
- Monitoring the status and documenting the progress towards resolution of all open incidents
- Should have BMC Remedy Development experience.
- Should have worked on Version 6.3 or above.
- Advantageous if the candidate has worked Remedy version 7.6 ITSM Suite.
- Command Center (4 to 8yrs) Command Center Experience
- Lotus Domino 7.0/8.5 administration
- Administration experience on Lotus Domino running under IBM AIX
- SMTP/Notes Mail Routing
- Address Book Management
- Domino Cluster
- Calendaring and Scheduling
- Domino Upgrade/Antivirus upgrade
- Collabration tools
- ITIL framework
- Cron Job on Unix platform
- Windows/Unix Administration
- Should have Good Experience in Job scheduling & restoration.
- ITIL & other relevant certification is mandatory.
- Proven customer support experience (at least 4 years) in a large scale and diverse environment, with a particular emphasis on the use of problem management processes, escalation procedures and related service management disciplines
- Knowledge and use of Service Management software.
- An understanding of Service Level Agreements and their application.
- Overall knowledge of various hardware and software platforms.
- Certification in ITIL Foundation (Practitioner level is optional)
- Proven customer support experience (at least 4 years) in a large scale and diverse environment, with a particular emphasis on the use of change management process and related procedures, escalation procedures and related disciplines
- Knowledge and use of Change Management tools.
- An understanding of IT infrastructure and their interdependencies and relationships.
- Certification in ITIL Foundation (Practitioner level optional)
- Proven Service Delivery experience (at least 4 years) in a large scale and diverse environment, with a particular emphasis on the use of Service catalogues and Service Level management process, escalation procedures and related disciplines
- Knowledge and use of Service Level reporting tools.
- An understanding of Customer’s business and their relationship with the IT services enabling them.
- Certification in ITIL Foundation (Practitioner level optional)
- Proven Service Delivery experience (at least 4 years) in a large scale and diverse environment, with a particular emphasis on building and maintaining configuration management processes, procedures and CMDB.
- Knowledge and use of configuration management tools (CMDB related tools)
- A strong understanding of building service models within the CMDB (service configuration structure)
- An understanding of customer’s business and their relationship with the IT services enabling them.
- Certification in ITIL Foundation
- Proven Service Delivery experience (at least 5 years) in a large scale and diverse environment, with a particular emphasis on the design, implementation and maintenance of the knowledge management process.
- Knowledge and use of knowledge management tools.
- An understanding of Customer’s business and their relationship with the IT services enabling them.
- Certification in ITIL
- Proven Service Delivery experience (at least 8 years) in a large scale and diverse environment, with a particular emphasis on the analysis, design, implementation and sustenance of service management processes and relevant tool sets.
- Knowledge and use of Service Management tools.
- An understanding of Customer’s business and their relationship with the IT services enabling them.
- Certification – ITIL V2 Service Manager/ ITIL V3 Expert Level / Practitioners or Service capability modules in V3
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- * As per the scheme, BYB reward is applicable for 3 and above years of relevant experience.
- A copy of resume
- Passport size photo
- Last 3 months pay-slip copies
- PAN Card #
- BE/B.Tech/MCA/M.Sc/MS with minimum 3 years of relevant experience post Qualification IT- Experience.
- Bsc Graduates with minimum 4+ years of relevant experience post qualification IT Experience.
- Only Full Time courses would be considered.
- Consistent academic records Class X onwards (Minimum 50%)
- Candidate who have attended TCS interview in the last 6 months need not apply.
Documents to be carried for the walk-in
Eligibility Criteria
To Know more about BYB
Log on to UItimatix > Global HR > Bring your Buddy > India Buddy Scheme
To Refer your buddy (create EPIR number)
Log on to Ultimatix > Workforce Management > Global Recruitment System (GRS)
*The candidate should have the EPIR number at the time of interview.
*EPIR number is mandatory to be eligible for the reward
For any Queries - Buzz "Bring Your Buddy helpline" a t 4225968 or
write to us at tcs.budzee@tcs.com or
Sametime Connect > Converse Tools > Chat Forum v2 > Bring Your Buddy > Join the Forum
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